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Story about cruiser bike, Gps can kit and Customer Appreciation

by gps4us news 2011-04-22 14:28

Life is different every day and we change hats too. We are serving customers who buy Gps navigators for their needs traveling, cycling on the ground or on the water marine boating and flying in the skies on aircrafts using Gps equipment we offer. On the other hand we are customers ourselves and it is worth telling about two experiences we have had this week as sellers and customers.

One of our associates ordered a bike to cycle to work and be here on time to serve your immediate Gps needs. The bike has arrived nicely packed but with manufacturer's problem which, at first,  seem to render it unusable, the bolt thread for the pedal was not made by the manufacturer and the pedal could not be assembled with the bike gear. But folks on the team who know about bikes helped me to get to the hardware store and find the needed thread maker and to make the new thread for the bolt so we fixed the bike here at lunch time. On the background the online store apologized about manufacturer's defect and offered a replacement of the bike, which was nice and would be a definite help if we could not fix it ourselves.

The other story is where we, as online seller of Gps navigators, work hard to satisfy our customers, but by mistake we have shipped twice the same Gps Garmin Can Kit to our customer and recognized the double shipment occurred when both navigator kits have been already hitting the road one via UPS and another on the FedEx route. But what a pleasant surprise when we have received an extra Gps appliance which was sent by our customer back to us along with nice letter thanking gps4us for quick service. We truly appreciate our customers and that was another example during 15 plus years of being in Gps devices and appliances online store business we are blessed with wonderful customers. Thank you for working with and being our Valued Customer.

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